Thank you

Thanks for the quick response, I wish I could have participated......

You were very helpful both times. If I could or was able to download on my little pc I would more then likely continue with this program. Maybe at a later date I will contact your company again to try this program. Thank-you & sincerely, Ms. Roseann Himes

Thanks for your prompt help

Steven went above and beyond what I was asking for. His time and effort is appreciated.

Very simple, quick response!

Good response time to my issue. Result was more than I was asking for. Extremely happy with the customer service

Did great!

Thank you for your prompt response! I am delighted knowing that there will also be a refund of the last 2 payments. Thank you Thank you Thank you!

Steven processed my request quickly, cheerfully, no questions asked, and even refunded my recent membership payment. VERY happy with the customer service experience!

Quick response to my request.

You were professional, friendly, kind, efficient and organized!! Thanks for working that out on my behalf! Sure do appreciate it! Have a great day! Stay safe and Be well! Mare

Hi Steve, I have a family situation going on and I want to thank you for being very courteous, speedy and helpful in resolving this for me. Customer Service A++ p.s. please do not publish my email address

Thanks so much for the speedy answer

I was very pleased to receive a detailed, friendly note from Steve concerning my request for a return and reimbursement--and immediately the next morning after my email! Thank you very much and have a great day. :)

Very easy to transact with. Great customer service. More power!

Thanks for the prompt response and taking care of my issue.

My request was answered in a short time. Thank you

I was upset because of the cost of 47 dollars that I knew nothing of and I was not friendly, sorry! But I got a very nice answer, in a short time!! Thank you so much for listening to me!

In just one response, he let me know that my request was being taken care of, but also let me know what my status was now with regard to use of the Fitera Community Site. He also let me know what my purchase status was with Fitera and topped it off with a very friendly wish for my day. Impressed!

Very Professional and prompt. Thanks for making the return process so easy.

Hi Steven! In today's world, customer service like yours is the exception rather than the rule! Not only did you respond immediately to my email, but what a pleasant surprise to find that this month's charge will be refunded. Although I haven't used the system at all this month, I didn't think it appropriate to request a refund, just wanted to cancel future payments. Thanks so much for "wowing" me😊

pleasant and polite and timely

A quick response from Steven; he handled my request quickly!

Such a fast response and quick refund. So happy with your customer service!!

Thank you for your prompt attention to this matter, I had called in and canceled it on 03/16/16.

You got back to me so quickly and with the positive response that I was hoping to see. I am working hard and hoping that I don't have to stay on the Anti-Inflammatory Diet for long, as I miss several things I really love, i.e. ICE CREAM and cheese, not much, but just enough to flavor a dish. Please know that I do check the site and am still involved, also still losing weight!!!

quick, professional response. Very refreshing in this day and age

No possibility of another email, thanks for taking care of this matter.

Your swift action to take care of my concerns is why I am giving this a WOW rating!! :) Thank you once again for your support!

Thanks for the prompt response!

Thank you for your quick and speedy response.

ThAnk you so much for clearing this up.

Over All Rated 10 Out Of 10 . I was very pleased with the program. I learned a lot of good information to help with my health, but to help others too. Thank You

Thanks!

Customer support is great!

Thank you for the gracious refund. I regret that I am unable to continue. Your quick refund shows integrity.

Thank you for taking care of my request so quickly. :)

Couldn't download my purchases but the problem was solved with just an email! Thanks so much, Steven!

Answered my questions completely and answers were clear and understandable. I was given clear instructions for return of materials if I chose to do so.

I was very impressed by the swift and very friendly reply I got from Steve... much appreciated! Mandy

I appreciate the speed my inquiry was handled. Everything was taken care of swiftly and accurately, no questions asked. Thank you

Thanks Steve now if I could stop getting emails from Chad tackett that would be great let me know if you can help,I have responded to him with two emails of my own but have not received one back canceling my intent to not participate in his program.Thanks Robert.

Thanks for being so prompt in answering my email!!! Have a terrific Christmas and New Year Holiday Season. Thanks, again. Sandra

I appreciate your quick response back. Great customer service.

Your immediate attention to my request is impressive and greatly appreciated.

Steven did exactly want I had to do at this time and it was the FASTEST response I have ever had!!! He is AWESOME!! I will be back hopefully really soon! Thanks Steven for the MOST AWESOME EXPERIENCE!!!

Thanks Steven, for your prompt, courteous & understanding reply! Regardless whether I had ordered the same thing 2-years ago and totally forgot about it until now (odd as that may seem), it's delightful you didn't reduce either of our human being-ness. I'm Grateful for your understanding & positive response. Monika Weiss

I love Fitera. Excellent info that has and is still helping me. My financial situation does allow for anymore purchases, but I appreciate what I have received so far. I appreciate the quick response to my inquiry.

A full refund was issued quickly one day after I requested it.

The service reply was immediate, thanks you for your quick response

Wow, Wow,Wow! Steve, I guess you could say you really "Wowed" me with your extremely quick response! I thank you so much. I just got too sure of myself when I ordered the program. This 70 year old lady just can't move the way I used to. "Old and crackling like a box of Rice Krispies"!! You are so kind and understanding....Thank You again Mr. WOW!! God Bless...Rain

Thanks for your quick response and for resolving my issue.

This is a WOW experience because of the speed with which my request was taken care of!!! You are AWESOME!!! When I can get again with OUT having to cancel right away, I WILL be back!!! Keep up the fantastic job and have a great evening and weekend!!!

Excellent service!

Thank you so much for taking care of my request. And, I look forward to the possibility of enjoying treats in the future.

Thanks for your assistance, Steven! You did exactly as I requested in a timely manner! I couldn't ask for more...

Quick reply and efficient. Two qualities that are lacking in most business experience.

Steven, was such a help. I thought getting my refund would be a huge ordeal, but it wasn't. He gave me the information I needed, so off to the post office I go. thanks!

Firstly, thank you for yr prompt response. Secondly, thank you for extending yr invite to continue to use FITera community site. I really do appreciate it a lot. Finally, I've gained so much of knowledge on how to go about eating healthily and d types of food to focus on n what to avoid. It's a lifetime experience of learning and applying good strategies in healthy living. God bless you all

Quick response. No problems with the refund. Thanks. anna

Response time was phenomenal !!! That's what I call great service.

I really did not expect to be successful in getting my coaching stopped in time to prevent the payment from being withdrawn. I am very, very happy and also impressed that you made the effort to do this so quickly for me.

Thank you for the requested information

Excellent customer service.

Thank your for your rapid answers. I am not sure all the ingredients are all that healthy though, including soy, which is mostly genetically modified. It looks like there are some chemicals there too.

Quick, courteous and excellent response!

Thank you very much Steven. Yes you WOWED me because you got back to me right away and took care of everything...ALWAYS!!!

Very prompt and polite. Thank you.

Thank you very much! You helped a lot.

Thank you for such prompt attention to my unhappiness. That makes me feel a little better that you care about your customers. This may not have worked for me but you showing you care about the customer does show me you care and leaves a positive feeling about the company.

I have never had such an easy time when dealing with a customer service. Thanks for making my day!

It was a prompt and pleasant reply.

I appreciate the speedy attention to this matter!

Quick and positive response and explanation for why wires got crossed, really helped me understand the problem. I completely appreciate it. Thank you

Fast

Very happy with help

Quick and efficient very pleased with the quick responset hank you

Very polite and competent.

I asked for my personal trainer to be canceled before the next billing cycle and it was taken care of right away. I appreciate that as money is tight right now and I did not feel that this is something that really made a huge difference in my efforts to get healthy. Thanks to all of you for providing us so much information at no cost!

You sure did WOW me!!!That was much quicker and easier than expected. Thank you!!

Wow, what superb customer service! Congratulations Steven!

Quick, timely and professional response.

I didn't expect such quick service. Thank you! I will definatley still look at FITera and may even resume coaching when I can get back on schedule!

Thank You so much for the fast customer service!!!

Great programs and coaching. I ended up having a medical condition that prevented me from exercising as much as I wanted to. Wonderful advice. Perhaps, I will continue it again once my body becomes physically capable. Thank you, Chad and Coach Pam

Your response was received within an hour of me sending my complaint. Thanks so much for taking the time to do what I asked. You rock!

T

I got the info. I asked for the same day. Perhaps you do not realize what a rarity that is.

I had duplicated an order by mistake and Steven took care of it right away. I was amazed. I haven't seen the refund yet but he said it could take a few days.

The response to my request was immediately and I thank you for that. Not often in this new world do we experience great customer service. Thank you for that. As a Senior of years we are not treated with such courtesy. Many Blessings to you for being such an understanding young man. I will in fact let other family members know about your program and perhaps they will sign up.

As it was late in the day (Friday afternoon) when I requested a change in my status, I did not expect any response until Monday at the earliest. I was pleasantly surprised when I looked at email tonight and found prompt responses that handled my request prior to 9 pm CDT Friday night from both Pam and Steven! Thank you both for such prompt assistance!

even though it has been quite some time since I sent it back, I am totally impressed that I got such a rapid response and the refund so quickly. Excellent work Steven.

Thanks for your quick response and for resolving my issue.

Thanks for your kindness! So many people do not take the time!

I have had a wonderful experience with this site. It was so easy to purchase and and easy to cancel with out a bunch of " wait I have another offer" I will recommend this site to every one. Thank you for your great service. Deena

Thanks for your help!

Fast reply - great job !!